POLICIES AND FAQ
Thank you for supporting our small business! This page will help answer our most-asked questions and outlines our customer policies. If you have any questions or issues, please feel free to reach out at any time.
FRESHLY-MILLED FLOUR
Many of our loaves are made with at least 30% freshly-milled flour. We purchase wheat berries and grind them ourselves the day before mixing to ensure the freshest product we can make. When possible, we purchase local, organic, hard white wheat berries. Not everyone wants the flavor or texture of whole grain flour, however, so we also offer our Classic loaves, which are made with 100% organic white wheat.
SOURDOUGH PROCESS
Our sourdough loaves are handcrafted over a three-day process. On day one, we bulk feed our sourdough starter, measure all of the ingredients, prepare the inclusions, mill the grain, and prepare the packaging. Day two is mixing and dough preparation day, then it is off to the fridge for an overnight cold ferment. On day three, the loaves are baked, cooled, packaged, and ready for you to enjoy!
FARMSTAND
Our Field and Flour Farmstand is located in Mounds, OK, and is currently open on Wednesdays and Sundays. Along with pre-order pick-ups, we look forward to soon offering subscription pick-ups, farm-fresh eggs, seasonal produce, baked goods, and other artisan farm goods.
ORDER CHANGES
All pre-orders and subscriptions are baked specifically for you and cannot be cancelled once we begin to prepare the dough. Due to our three-day baking process, we cannot make last minute changes to orders. Any order changes will need to be made in your account before the weekly cutoff for your pick-up location:
- Wednesday Pickup: order by previous Sunday
- Sunday Pick-up: order by previous Thursday
We will have extra loaves for sale at our pick-up locations, but the only way you are guaranteed a specific product is by pre-ordering or subscribing.
SUBSCRIPTIONS (COMING SOON)
Subscription boxes are a great way for you to have fresh bread each week without thinking too much about it. Place your initial subscription order on our site and pick-up each week; keep your card on file, and the bread keeps coming! If you want to make a change, do so in your account before the weekly cut-off day for your desired pick-up location (see above).
PICK-UP TIME & LOCATION (FOR NON-FARMSTAND PICKUP LOCATIONS-COMING SOON)
Please arrive at your location within the scheduled pick-up window. If you are running late, please let us know via email as soon as possible. A 30-minute grace period maybe offered when our schedule allows. All sourdough loaves are made fresh to order and must be picked up at the agreed time and location stated on your order confirmation. The location place and times are set to work with our busy schedules (we homeschool five children!) and cannot be changed. Unfortunately, we do not have delivery options at this time.
MISSED PRE-ORDER & SUBSCRIPTION PICK-UPS
Because our products are made fresh and have a short shelf-life, picking up your pre-orders and subscriptions during the allotted pick-up time is vital. We understand, however, that life happens sometimes and that it may not be possible. If you cannot pick up your order, we will freeze it for you to be picked up the following week with your newly-baked loaves. We will not re-make missed pick ups—you will receive the same loaf that we kept frozen from the previous week. We are happy to provide instructions on how to thaw your loaves. If you would like to come to the Farmstand to pick up your order before your next pick-up day, please let us know and we can accommodate you.
REFUNDS
We do not offer refunds on our products once purchased. We do, however, have a high standard for our product and want to make sure it meets those expectations. If you have a particular issue with your order, please reach out and let us know; we want to know so we can make things right.
PAYMENTS
All pre-orders and subscriptions must be pre-paid with a credit card at the time of order. For purchases at our pick up locations and at the Farmstand, we accept cash and credit card.
COMMUNICATION
All pickup details, changes, and confirmations will be sent via email or message using the contact information you provide at checkout. It is your responsibility to ensure we have your correct contact information and to check your messages before pickup.
PERSONAL INFORMATION & PRIVACY
When you subscribe to our email list or put your personal information in our ordering system, your information stays with us for the sole purpose of our business transactions and communications. We respect your privacy and do not sell your information to any other third party.